Il knowledge management nelle PMI subfornitrici: il caso “polo high tech di Napoli Est”
PDF (Italiano)


knowledge management
supply chain

How to Cite

Cerchione, R., Esposito, E., & Raffa, M. (2015). Il knowledge management nelle PMI subfornitrici: il caso “polo high tech di Napoli Est”. Piccola Impresa Small Business, (3).
Received 2016-01-24
Accepted 2016-02-16
Published 2015-12-31


This paper analyses the topic of Knowledge Management in small and medium enterprises (SMEs) which operate as suppliers in the high-tech industry.  Nowadays, SMEs  need to grow quickly in the local and global market. In order to achieve this aim it emerges the necessity to adopt information tools and technologies supporting the processes of knowledge acquisition and diffusion to improve business and collaboration opportunities among the supply network actors. The main aim of this paper  is to define the functional requirements of a collaborative platform for knowledge management by analysing the business cooperation environment. This platform will be implemented in a sample of SMEs belonging to the “Polo High Tech di Napoli Est”. The paper is divided into two sections: the first section deals with the economic industries in which selected SMEs operate, their products/services, their competences; the second section analyses  the common requirements for SMEs in order to define the basic functions of the platform for knowledge management within the supply chain. The survey has been carried out on the base of semi-structured interviews that have involved  a heterogeneous sample of firms operating in the aerospace industry and providing different products or services: components, systems, ICT, specialist training and consulting services. The heterogeneity of the sample firms is one of the key factors for the development of complementary functions, that make the supply chain flexible and responsive to the factors that come from the market and allow individual firms to manage complex projects in the supply network. Three main categories of factors have been analysed to define the platform’s functional requirements: the benefits that may arise from any use of a knowledge management platform, the factors that may hinder the adoption of a collaborative IT tool, the type of information that firms in the context of investigation are more inclined to share.
PDF (Italiano)


Al-Mutawah K, Lee V and Cheung Y (2009) A new multi-agent system framework for tacit knowledge management in manufacturing supply chains Journal of Intelligent Manufacturing 20(5), 593-610.

Cerchione R, Esposito E and Spadaro MR (2015) The Spread of Knowledge Management in SMEs: A Scenario in Evolution. Sustainability 7, 10210-10232.

Desouza KC and Awazu Y (2006) Knowledge management at SMEs: five peculiarities Journal of Knowledge Management, 10(1), 32-43.

Dyer JH and Hatch NW (2006) Relation-specific capabilities and barriers to knowledge transfers: Creating advantage through network relationships Strategic Management Journal 27(8), 701-719.

Egbu CO, Hari S and Renukappa SH (2005) Knowledge management for sustainable competitiveness in small and medium surveying practices Structural Survey, 23(1), 7-21.

Esper TL, Ellinger AE, Stank TP, Flint DJ and Moon M (2010) Demand and supply integration: a conceptual framework of value creation through knowledge management Journal of the Academy of Marketing Science 38(1), 5-18.

Esposito E and Passaro R (1997) Material Requirement Planning and supply chain at Alenia Aircraft European Journal of Purchasing and Supply Management 3(1), 43-51.

Esposito E and Raffa L (2007) Global reorganisation in a high-technology industry: the aircraft industry International Journal of Globalisation and Small Business 2(2), 166-184.

Esposito E and Raffa M (1994) The evolution of Italian subcontracting firms: empirical evidence European Journal of Purchasing and Supply Management 1(2), 67-76.

Frey RS (2001) Knowledge management, proposal development, and small businesses The Journal of Management Development 20(1), 38-54.

Gunasekaran A and Ngai EWT (2007) Knowledge management in 21st century manufacturing International Journal of Production Research 45(11), 2391-2418.

Lakshman C and Parente RC (2008) Supplier-focused knowledge management in the automobile industry and its implications for product performance Journal of Management Studies 45(2), 317-342.

Lee AHI, Wang WM and Lin TY (2010) An evaluation framework for technology transfer of new equipment in high technology industry Technological Forecasting and Social Change 77(1), 135-150.

McAdam R and Reid R (2001) SMEs and large organisation perceptions of knowledge management: comparisons and contrasts Journal of Knowledge Management 5(3), 231-241.

Patil SK and Kant R (2014) A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers Expert Systems with Applications, 41, 679-693.

Patil, SK and Kant R (2014) Ranking the barriers of knowledge management adoption in supply chain using fuzzy AHP method International Journal of Business Innovation and Research, 8(1), 52-75.

Pillania RK (2006) Leveraging knowledge for sustainable competitiveness in SMEs International Journal of Globalisation and Small Business 1(4), 393-406.

Pillania RK (2008a) Creation and categorization of knowledge in automotive components SMEs in India Management Decision 46(10), 1452-1464.

Pillania RK (2008b) Strategic issues in knowledge management in small and medium enterprises Knowledge Management Research & Practice 6, 334-338.

Samuel KE, Goury ML, Gunasekaran A and Spalanzani A (2011) Knowledge management in supply chain: an empirical study from France Journal of Strategic Information Systems 20(3), 283-306.

Sparrow J (2001) Knowledge management in small firms Knowledge and Process Management 8(1), 3-16.

Wong KY (2005) Critical Success factors for implementing knowledge management in small and medium enterprises Industrial Management & Data Systems 105(3), 261-279.

Wong KY and Aspinwall E (2005) An empirical study of the important factors for knowledge-management adoption in the SME sector Journal of Knowledge Management 9(3), 64-82.

Copyright and licensing:  The journal supports the principles contained in the Berlin Declaration on Open Access to scientific literature (2003), reiterated in the Italian CRUI Guidelines on Open Access journals. Copyright Notice: papers made open to the public are published under the CC BY--4.0 license. 

Archiving :  This journal uses the LOCKSS system to create an archiving system, which is distributed between participating libraries and enables them to search through the permanent archives of the journal for the purposes of conservation and restoration. All journal data and publications are also saved and stored directly on the platform