The impact of organizational and human factors on the successful implementation of ERP system in water authority of Jordan

Abstract

The implementation process of the Enterprise resource planning (ERP) systems is complex, costly and influenced by several critical factors.  Organizational and human factors are the most critical success or failure factor for Enterprise Resource Planning (ERP) systems implementation.  This paper aims to study the impact of these factors on the successful implementation of ERP system in Water Authority of Jordan; which is a governmental institute responsible of distributing water to participants in Jordan.  The methodology of this paper is based on deductive and quantitative method; a questionnaire is designed with (43) questions.  The population consists of (77) employees working on the ERP system in the Water Authority of Jordan.  Intentional sample of (58) employees working at the main center in Amman was taken.  Fifty-seven questionnaires were distributed and (51) were returned.  Statistical Package for the Social Sciences (SPSS) program version (12) is used to analyze every item in the questionnaire.  While the statistical analysis consists of Cronbach’s Alpha, its value is (0. 897), Mean and Standard Deviation, Pearson Correlation, and Linear Regression.  The results show that there is statistically significant impact of Organizational and Human factors on the successful implementation of the ERP system in the Water Authority of Jordan.