CINTI, Alessandro; SABATINI, Andrea; LILLINI, Nicole; TEMPERINI, Valerio. CRM adoption in SMEs: what’s wrong? An empirical perspective on key actors : english. Piccola Impresa / Small Business, [S. l.], n. 1, 2026. DOI: 10.14596/pisb.5025. Disponível em: https://journals.uniurb.it/index.php/piccola/article/view/5025. Acesso em: 13 jun. 2026.